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Surat, Gujarat
6 hours ago

Returns And Refunds

 

  1. Refund Policy

We hope you will be pleased with your purchase and we look forward to meeting your requirements. However, if your product is defective or not described, don’t worry. Just send us an email at support@luvingrace.com and we will make it right by offering you a replacement or refund. 

When you send us a complaint, please include the following information:

  • Order number
  • Video/ photo of the defective product
  • If your claim is in regards to a printing error, please include photographs of the error. 
  • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
  • If some of your items are missing, please provide us with an image of the received package’s cover including the detailed shipping label so we can forward it to our production department to investigate the problem.
  • Full delivery address
  • Please do not send back the package.
  • We can only help if you have proof to back up your claim.

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description or sample shown to you
  • Not what you ordered

We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

The refund process may take up to 14 business days and is credited via your original form of payment.

We typically  DO NOT accept refunds or replacement due to customer’s mistakes such as:

  • Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
  • Incorrect shipping addresses
  • Invalid address entry
  • Improper care, damages in use. 

Our company can only offer you a discount for reordering in the cases above.

We will NOT refund in case you REFUSE to receive it either.

  1. Return Policy

At this time we do not offer a return in any case, we just offer a replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free. Modifications are not allowed for replacement items. 

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.

Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.